We apologize for the difficulty you faced in finding the operation manual and for the inconvenience caused by the service center looping. This will help us to better understand the problem and provide a more tailored solution for you. Our technical support team will reach out to you shortly via email to collect more information and specific details about the issue. We understand that you are encountering difficulties with the batch conversion of PDF files due to an encryption error. We apologize for the inconvenience you have experienced with our product and for any confusion that may have arisen. Thank you for taking the time to share your feedback with us on Trustpilot, Kong. Reply from Wondershare PDFelement Updated Sep 26, 2023 We greatly value your feedback and will be sure to pass it on to all involved. It is your feedback like this to help us constantly improve our product by knowing what we can work on. Please do not hesitate to contact us if you need further assistance. Once again, we apologize for any inconvenience and hope that we can resolve this issue for you. We strive to make our software the best choice for our customers, and your feedback is valuable in achieving that goal. PDFelement 8 for Windows PDFelement 8 for Mac Regarding your concerns about the relevance of the upgrades in version 9, we appreciate your feedback and will take it into consideration as we continue to improve our product. Or, you may install back to version 8 from the link below. Please provide us with your purchase information and any relevant details, and we will ensure that you can continue using the version you bought. We will be more than happy to assist you in this regard. We regret to hear that you are having difficulties accessing the older version of the software you purchased. We are continuously working on enhancing our product and adding new functionalities to provide a better experience for our users. You are not required to purchase any updates however, if you want to access the latest features and improvements, you will need to update the software. Our one-time payment offer is for the specific version of the software you purchased. We understand your concern about the paid updates and would like to clarify our policy. Hi Francesco, we apologize for any inconvenience you may have experienced and appreciate your feedback. Reply from Wondershare PDFelement Updated Oct 2, 2023
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